Position: After Sales Supervisor.

Job Overview:

We are currently seeking an experienced After Sales Supervisor to join our team in 6th of October City. The successful candidate will be responsible for overseeing the after-sales service department and ensuring that all customer inquiries and concerns are addressed promptly and efficiently. This is a full-time position with a competitive salary and benefits package.

Key Responsibilities:

- Manage and supervise the after-sales service department, including technicians and service advisors

- Ensure that all customer inquiries and concerns are addressed in a timely and satisfactory manner

- Monitor and maintain customer satisfaction levels through regular follow-up and feedback

- Coordinate with the sales team to ensure a smooth transition from sales to after-sales service for new customers

- Develop and implement strategies to increase after-sales service revenue and profitability

- Conduct regular training and performance evaluations for the after-sales team

- Collaborate with other departments to improve overall customer experience and satisfaction

- Stay updated on industry trends and developments to continuously improve after-sales service processes and procedures

- Handle escalated customer complaints and provide appropriate solutions

- Prepare and analyze reports to track after-sales service performance and make recommendations for improvement.

Qualifications:

- Bachelor's degree in Business Administration, Automotive Engineering, or a related field

- Minimum of 2 years of experience in a similar role, preferably in the automotive industry

- Excellent leadership and communication skills

- Strong customer service orientation

- Knowledge of automotive service and repair processes

- Ability to work under pressure and handle multiple tasks simultaneously

- Proficient in MS Office and other relevant software applications