Position: Automotive After Sales Supervisor

Company Overview:

Kasrawy Group is a leading automotive company based in 6th of October City, Egypt. We specialize in providing top-quality automotive products and services to our customers, including sales, maintenance, and after-sales support. With over 20 years of experience in the industry, we have established a strong reputation for excellence and customer satisfaction.

Job Overview:

We are seeking a highly motivated and experienced Automotive After Sales Supervisor to join our team. In this role, you will be responsible for overseeing and managing all after-sales activities, ensuring the highest level of customer service and satisfaction. You will work closely with our sales and service teams to ensure a seamless and efficient after-sales process.

Key Responsibilities:

- Manage and supervise the after-sales team, including technicians, service advisors, and support staff

- Develop and implement after-sales strategies to increase customer retention and satisfaction

- Monitor and analyze after-sales performance metrics and make recommendations for improvement

- Ensure timely and accurate completion of all after-sales processes, including repairs, maintenance, and warranty claims

- Handle customer complaints and escalations, providing prompt and effective solutions

- Maintain strong relationships with customers, ensuring their needs are met and exceeded

- Collaborate with the sales team to identify opportunities for upselling and cross-selling after-sales products and services

- Train and develop after-sales staff to ensure high-quality service delivery

- Oversee inventory management and ordering of parts and supplies

- Keep up-to-date with industry trends and developments to continuously improve after-sales processes and offerings

Qualifications:

- Bachelor's degree in Automotive Engineering or related field

- Minimum of 3 years of experience in a similar role, preferably in the automotive industry

- Strong knowledge of after-sales processes and best practices

- Excellent communication and interpersonal skills

- Proven leadership and team management abilities

- Customer-oriented mindset with a passion for providing exceptional service

- Ability to work under pressure and handle multiple tasks simultaneously

- Proficient in Microsoft Office and other relevant software

- Fluent in English and Arabic, both written and spoken

Contract Details:

This is a full-time position based in 6th of October City, Egypt. The selected candidate will receive a competitive salary and benefits package, including health insurance and performance bonuses.

If you are a dynamic and results-driven individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. Join our team at Kasrawy Group and be a part of our mission to provide top-quality products and services to our valued customers.