Position: Automotive Service Advisor

Company Overview:

Kasrawy Group is a leading automotive company in Tripoli, Libya, specializing in the sales and service of high-quality vehicles.

Job Description:

We are seeking a highly motivated and customer-oriented Automotive Service Advisor to join our team at Kasrawy Group in Tripoli, Libya (KMG).

The ideal candidate will have a strong background in the automotive industry and a passion for providing exceptional customer service.

Responsibilities:

- Greet customers and provide them with a warm welcome to the dealership

- Listen to customers' concerns and accurately diagnose their vehicle's issues

- Provide customers with detailed explanations of recommended repairs and services

- Calculate and provide quotes for repairs and services

- Schedule appointments and manage the service schedule for the technicians

- Communicate with customers throughout the service process, providing updates and answering any questions

- Ensure all necessary paperwork and documentation is completed accurately and efficiently

- Maintain a high level of customer satisfaction by addressing any concerns or complaints

- Upsell additional services and products to customers

- Stay updated on the latest automotive technology, products, and services

- Collaborate with the service team to ensure efficient and timely completion of repairs and services

- Maintain a clean and organized service area

Requirements:

- High school diploma or equivalent; post-secondary education in automotive technology is preferred

- Strong knowledge of automotive systems and repairs

- Excellent customer service and communication skills

- Ability to multitask and work in a fast-paced environment

- Proficient in using computer systems and software

- Strong organizational and time-management skills

- Ability to work flexible hours, including weekends and evenings